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Comcast Sucks, Again

July 21st, 2009 (09:28 am)

current mood: frustrated

I received an overdue notice yesterday from Comcast. This surprised me, because I paid the bill three weeks ago. So I called the customer service number to find out if my last payment had been posted. The recorded voice gave me the current balance -- the same as on the statement I received. But it did not tell me what my last payment was, or when it was posted. Then it asked if I wanted to speak to a customer service representative for further information -- and informed me that it would cost me $4.95 to talk to someone. Is it just me, or does it take a lot of nerve for a company to charge me $4.95 just to let me know whether I actually owe it money?

So I got online, wondering if such information was available for free on the Comcast website. For free, the website told me I owed the same amount that was on my printed overdue notice. A list of links to past payment information was included. That seemed to be what I needed, so I clicked on one of the items to see whether the last check I wrote was there. And an error message informed me that a processing error made it impossible to reach that information. Same for every other item on the list.

In other words, Comcast tells you to pay, and you're supposed to accept it on faith that you really owe the money. Any attempts on the customer's part to find out for sure will be stymied. Unfortunately, everyone I know in my area who uses Verizon, really the only competition (and not currently available for all services in my neighborhood) says that Verizon customer service is just as bad. I really hate Corporate America.


Posted by: Allison Stein (astein142)
Posted at: July 21st, 2009 01:56 pm (UTC)

When we ditched TimeWarner Cable in favor of its upstart competitor, TW continued to bill us for several months until they got around to sending someone out to climb the pole and physically "turn off" the cable switch. And they took their own sweet time.

One of our local news stations does a "we investigate" type segment on the evening news that exposes fraud, greed, and stupidity. If you have one of those, give 'em a call. They love poking the really big bears.

Posted by: Lawrence M. Schoen (klingonguy)
Posted at: July 21st, 2009 02:00 pm (UTC)

I'm confused.

If you paid by check, can't you check with your bank (or online) to see if the check cleared?

If you paid by credit card, can't you check with your bank (or online) to see if the payment cleared?

I'm confused.

Posted by: petrini1 (petrini1)
Posted at: July 21st, 2009 02:05 pm (UTC)

Yes, I paid by check. And I will check with my bank about it. Still, I was floored that Comcast expected me to pay to get such basic information from its so-called customer service department.

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